Welcome to the Cornell University remote support system.

Do not use this page unless instructed to do so by a technical support provider (TSP) who has given you the required session key to enter below. If you need technical assistance, please contact your local TSP or the IT Service Desk.

BeyondTrust Remote Support is a tool that allows a TSP to access a client's computer remotely. This allows the TSP to see exactly what you see on your computer monitor(s) and, with your permission, share control of your mouse and keyboard with you. All session traffic is encrypted to protect your system's data, and you can end the session at any time. When the session ends, the Bomgar software will automatically be deleted from your computer.

Visit https://it.cornell.edu/bomgar/basic-information-about-bomgar for details on how and why Remote Support is being used at Cornell.

During a Remote Support session, your TSP will share your view of your monitor, so before starting the session, we strongly recommend that you close all applications showing confidential data, and close all files of a personal nature or unrelated to the issue being diagnosed.

To begin your Remote Support session, enter the session key given to you by the TSP, then click Submit. Your browser will prompt you to download and run a small application, then you'll see a Remote Support chat window, where you accept the TSP's request to share your screen.

Session Key Show Session Key Help Window

If you have a disability and are having trouble accessing information on this website or need materials in an alternate format, Contact web-accessibility@cornell.edu for assistance.
BeyondTrust Remote Support